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FUN FACTS about SERVPRO of the Quad Cities

10/19/2021 (Permalink)

Bright Green Truck SERVPRO of the Quad Cities is here to help!

At SERVPRO of the Quad Cities, we understand that during life’s stressful times, the last thing anyone wants to worry about is “who are these people coming into my home?” With SERVPRO of the Quad Cities, you can have peace of mind knowing that we perform background checks on each and every one of our employees. These checks are not only performed upon hire but are repeated annually for every SERVPRO employee. Additionally, every employee signs a code of conduct stating that they have not been found guilty of any crime that involves deceit, violence, or assault. At SERVPRO of the Quad Cities, we want to give you peace of mind, and know that when you call us, you can trust us! We know we cannot completely alleviate the stress and worry that accompanies a disaster in your home or business, but at SERVPRO of the Quad Cities, we strive to make the process as trouble-free as possible.

When you see the bright green trucks, you can be confident that you will be in good hands. At SERVPRO of the Quad Cities, we treat you and your belongings, your home, and your business, as if they were our own. We take pride in every facet of our business, and when you choose SERVPRO, you can relax knowing that we will always do our best to make it “Like it never even happened.”

SERVPRO of Davenport/Bettendorf | (563)386-3540
SERVPRO of Moline/Rock Island | (309)797-1199
SERVPRO of Muscatine | (563)264-8661

What is IICRC

10/12/2021 (Permalink)

IICRC logo SERVPRO Employees are constantly learning and getting certified.

What is IICRC? 

SERVPRO of the Quad Cities has trained uniformed technicians. IICRC stands for The Institute of Inspection Cleaning and Restoration Certification; a set of standards and certifications for the inspection, cleaning, restoration industry. All of our SERVPRO employees have to go through several different training processes in crew training, fire restoration, water restoration, and carpet and upholstery cleaning. Certification is given after they have completed the course and passed a test.

SERVPRO franchises is an approved IICRC training school and offer classes in each of those categories. SERVPRO even has its own Applied Structural Drying Training Facility. SERVPRO is a brand you can trust. If disaster strikes, SERVPRO is your number 1 Fire & Water Cleanup & Restoration Company. We will make it "Like it never even happened."

SERVPRO of Davenport/Bettendorf | (563)386-3540
SERVPRO of Moline/Rock Island | (309)797-1199
SERVPRO of Muscatine | (563)264-8661

Doors Open or Shut While Sleeping, That is the Question.

9/30/2021 (Permalink)

2 rooms, 1 with door open and 1 with door closed during a fire Close your doors while sleeping.

Do you close your bedroom doors when sleeping?

Do you feel safer with your bedroom door shut or open while sleeping, which one do you think is safer? Some feel safer with it open because they can hear the smoke alarm; on the other hand, others feel safer with it closed; because they feel it would give them more time. Well, if you thought it was safer to sleep with your door open, you would be wrong! In case of a fire, a closed-door can actually help be a barrier against the levels of carbon monoxide, smoke, and flames.

Reasons, why you should sleep with your door, closed

  1. Fires are getting faster; we use to have 17 minutes to escape if there was a fire, now we are down to about 3 minutes.
  2. Closing the door buys you time
  3. Closed doors act as a barrier; helps slow down the spread
  4. Firefighters have changed their ways of approaching a burning home or building.

Some tips and precautions to consider to be safe and prepared.

  1. Create and practice a fire escape plan
  2. Check your smoke detectors
    1. Remember they do expire
  3. Smoke contains many gases that reduce oxygen in the air and can cause disorientation. So, keep those doors shut while sleeping.

If a fire disaster happens, call the professionals. SERVPRO of the Quad Cities offers full-service capabilities 24/7. We will make it “Like it never even happened.”  

SERVPRO of Davenport/Bettendorf | (563)386-3540
SERVPRO of Moline/Rock Island | (309)797-1199
SERVPRO of Muscatine | (563)264-8661

Are You Ready For The Upcoming Colder Months?

9/20/2021 (Permalink)

Fall Winter It is important to have your home ready for colder months! Fall is the perfect time to do so.

I know, when it’s hot out and miserable you can not wait for the cooler temperature and months to come. Believe it or not, winter is coming; it’ll be here before we know it. So, in the fall, it’s important to take the time to check over your property, to help prevent property damage during the winter months.

We all know that Iowa winters can be harsh and temperatures can be extremely cold.

Here is a fall maintenance checklist

  • Stow the mower
  • Store hoses and turn off outdoor water
  • Drain and turn off sprinkler systems (if you have one)
  • Seal crack around doors and windows
  • Clean your gutters
  • Inspect your roof
  • Direct drainage away from your house
  • Get your furnace serviced
  • Prune all your plants
  • Look up the chimney for blockages
  • Check dampers make sure they work

SERVPRO of the Quad Cities is your #1 Fire & Water – Cleanup & Restoration company. We are here to help make it “Like it never even happened.”

SERVPRO of Davenport/Bettendorf | (563)386-3540
SERVPRO of Moline/Rock Island | (309)797-1199
SERVPRO of Muscatine | (563)264-8661

Sump Pump Failure

9/14/2021 (Permalink)

Flooded basement Always check your sump pump for issues. You do not want a flooded basement.

Sump Pump Failure

Why is my sump pump not working?: First, we should figure out what a sump pump is and what it is supposed to do. A sump pump is a pump that is used to remove water that has accumulated in the pump’s basin. You can usually find them in basements. If they fail; you’ll have standing water, which can cause mold, stench, and create damage to your home.

Have you ever wondered what causes sump pumps to fail? Here are a few reasons why: 

Power Failure: without power, it’s completely worthless. You should have a battery backup in case of power failure.

Frozen Discharge Pipe: if that pipe is not attached correctly, water will gather and eventually freeze.

Switch Stuck in Place: there are several different types of sump float switches. Vertical and tethered are the most common. Verticals work best and tethered are known for getting stuck.

Overworked/Underpowered: not all pumps are the same. Make sure to install the correct horsepower to keep up with the flow of water.

Old Age: It is usually recommended that they be replaced every 5-7 years. Don’t wait until it's too late.

However, if your sump pump does fail and for whatever reason, it fails, SERVPRO of the Quad Cities is here to help. We off 24/7 full-service capabilities.

SERVPRO of Davenport/Bettendorf | (563)386-3540
SERVPRO of Moline/Rock Island | (309)797-1199
SERVPRO of Muscatine | (563)264-8661

Fire Myths...DEBUNKED

9/10/2021 (Permalink)

Surge Protector on Fire Make sure NOT to overload your surge protectors.

Fires can be nice, warm, and cozy especially with a fireplace or campfire, but they can also be extremely dangerous, wreak havoc on forests, homes, and businesses. Regardless of your home or business is effective from damages of a fire, you need to protect yourself, your family, and your property.

Fire damage can start from the spark of a lighter to a lightning strike. 4 Fire Myths people need to know:

  1. Smoke Detectors are enough. That’s true. Smoke detectors provide an early warning.
  2. Sprinklers Will Cause More Damage. That’s true. The Sprinklers nearest the flame will activate.
  3. Electrical Malfunctions Cause Fires. That’s true. Cooking causes more house fires than anything. Heating is second.
  4. Flames Post Largest Potential for Damage. That’s true. Flames cause great damage, but it's important to remember that smoke is just as destructive. Smoke is full of toxic chemicals.

SERVPRO of the Quad Cities hopes this helps you. Don’t forget to have an evacuation plan in place before a fire starts. It’s always better to be prepared. If a fire disaster happens, before you risk further damage by attempting to clean up the damage yourself, call the professionals at SERVPRO of the Quad Cities. We are available 24-7.

SERVPRO of Davenport/Bettendorf | (563)386-3540
SERVPRO of Moline/Rock Island | (309)797-1199
SERVPRO of Muscatine | (563)264-8661

September is National Preparedness Month

9/1/2021 (Permalink)

Are you ready? Are you ready...September is National Preparedness Month and we are here to remind everyone to be prepared for any disasters or emergencies.

September is National Preparedness Month

National preparedness month encourages and reminds us to be prepared for disasters or emergencies in our homes, businesses, and communities. Every week of September is a different theme to help you get and be prepared. Disasters don’t wait, make your plan today.

Week 1 September 1-4 Make a Plan: Communicate with your family, friends, and co-workers before, during, and after a disaster. Make sure your plans are up to date. SERVPRO of the Quad Cities can help. We have an Emergency Ready Profile for businesses and your plan should be updated every year.

Week 2 September 5-11 Build a Kit: Now that you have talked about what you need to do in case of a disaster/emergency; now it’s time to build the kit. Gather supplies for a few days for everyone living in your home. Don’t forget about your pets and always update your kit every year.

Week 3 September 12-18 Prepare for Disasters: To limit the impact of a disaster or emergency, know the risk of the disaster. Learn how to make your home stronger and safer when dealing with storms and common hazards. Also, check with your homeowner’s insurance to see what it covers and doesn’t. You might be surprised what is covered and not. Be prepared; not scared

Week 4 September 19-24 Teach Youth About Preparedness: It helps to talk with your children about the risk and possible disasters/emergencies. It helps prepare them so they aren’t as scared and they know what to do if they are separated from you. Educate them and yourselves on what can occur. Don’t wait, communicate!

When disaster strikes, you can be ruined or you can be READY!!! SERVPRO of the Quad Cities is committed to providing fire, water cleanup, and restoration services, 24/7. We will help reduce business and home life interruptions and recovery costs. "Like it never even happened."

Always remember to think ahead have a plan, be prepared for any emergency.

SERVPRO of Davenport/Bettendorf | (563)386-3540
SERVPRO of Moline/Rock Island | (309)797-1199
SERVPRO of Muscatine | (563)264-8661

August 2021 Hometown Hero

8/31/2021 (Permalink)

Our Hometown Hero with SERVPRO and her family and friends. Congratulations Sherry Stauffer, our newest HOMETOWN HERO!

A core value that we hold at SERVPRO is doing good for our community. An important part of that is acknowledging and thanking others who are doing their part to make the Quad Cities and surrounding areas a great place to live. That’s why SERVPRO has partnered with KWQC TV6 to feature a Hometown Hero every month in the Quad Cities!

This month, our hometown hero is Sherry Stauffer, of DeWitt. Sherry has the biggest heart and started an amazing city-wide event in DeWitt, IA, Wear Pink for the Cure. It’s an amazing story of how it started as a hospital luncheon and has grown to a city-wide event. She has an amazing willingness to help others and the community of DeWitt. She has helped bring awareness to Breast Cancer that affects so many people; bringing it out to the open. We are so glad to have Sherry as a part of our community! To thank them for being our hometown hero, we gifted $50 in DeWitt Chamber bucks and donated $100 to Pink for the Cure on her half!

 Keep an eye out for our next hometown hero! And if someone you know does great things for the Quad Cities, be sure to nominate them at

Smoke Webs

8/30/2021 (Permalink)

Smoke Webs Smoke webs are not because you have dust or actual spider webs.

Smoke Webs

There are 2 types of smoke; dry and wet. What does that mean?

Wet smoke comes from plastic and rubber; low heat creates smoldering. Moisture makes smoke webs more difficult to clean. Wet smoke is black and surging that rises quickly.

Dry smoke comes from paper and wood; fast burning high temperatures. Dry smoke residue is usually powdery and dry. The fine powder is simpler to clean. You just wipe it off, but the smell will stick around.

What are smoke webs?

  • Clustered in cobweb-like shapes in corners of the room:
    •  When plastics burn, the smoke carries a stronger charge than when wood, cotton, or paper burns. Sometimes, this causes the smoke residue to form “smoke webs” where the walls and ceiling come together.
  • Synthetic Substance Odors
    • Burned synthetic residue can create smoke webs visible where walls and corners meet the ceiling.
    • These smoke webs are called soot tags.

Smoke webs look a lot like cobwebs; however, they have nothing to do with having cobwebs or dust before the fire.

What causes soot tags/smoke webs? The soot particles bond together and cling to walls, ceilings.

How would you get rid of soot tags/smoke webs?

  1. First, use a vacuum and remove all loose soot.
  2. Next, use a dry-cleaning sponge to carefully wipe the remaining soot.
  3. Lastly, use a degreaser to wash the surface. Switch out the water frequently and wring out your rag or sponge frequently and use a dry clean towel to dry the wall when finished.

Our trained professionals at SERVPRO of the Quad Cities understand the importance of removing soot and any damage. If you experience a fire in your home or business, call SERVPRO of the Quad Cities to take care of your fire, smoke, and soot damage for you!

SERVPRO of Davenport/Bettendorf | (563)386-3540
SERVPRO of Moline/Rock Island | (309)797-1199
SERVPRO of Muscatine | (563)264-8661

Water Damage Restoration Process: 6 Steps

8/25/2021 (Permalink)

Drying is a process It takes patience and time for things to dry out.

Every flood and water damage situation is different, which means each one has a different solution that works best for its specific condition. Regardless of the situation, the water restoration process remains the same. Here is our 6-step process for a typical water-damaged property.

Step 1: Emergency Contact ~ the process begins the moment you call us! When you call, you should expect us to ask several questions regarding your emergency. These questions will help us determine what to bring.

Step 2: Inspection ~ we will do a detailed inspection of your home or property; which will include an assessment. We will check for the source of the water. Then we will determine the type of water. The type of water will affect the specific restoration process we use. We will then survey the damage. Also, we will move furniture and property contents to help prevent rust and stains, if needed.

Step 3: Water Removal ~ after the inspection and assessment, the water extraction begins. Our trained technicians will begin the water removal process. Then they will inspect the carpet and carpet pad; which may have to be removed, to protect the subfloor. The water removal equipment will detect moisture. We will use infrared cameras to see any hidden damage or water within the walls and ceiling.

Step 4: Drying ~ once all the water has been removed the drying process begins. We use dehumidification equipment, monitor it, and track its progress on all that was affected. Our drying equipment is to help prevent more damage.

Step 5: Cleaning ~ your walls, flooring, the ceiling will more likely require professional cleaning. We will do that along with cleaning your furniture, clothes, restorable belongings. We have the restore rather than replace mentality. We will also help get rid of any odor as well. We will also dispose of all damaged materials for you.

Step 6: Restoration ~ the process of restoring your home to pre-water damage condition! Restoration may include minor repairs.

SERVPRO can simplify the restoration process by handling both the initial water damage mitigation and rebuilding the affected areas. Having one qualified company for the entire process can save time and keep costs low.

SERVPRO of Davenport/Bettendorf | (563)386-3540
SERVPRO of Moline/Rock Island | (309)797-1199
SERVPRO of Muscatine | (563)264-8661