Recent Posts

July Living Local Biohazard Cleaning

7/21/2021 (Permalink)

SERVPRO trucks Biohazard Clean-up Team We are your Biohazard Clean-up Team.

July Living Local Biohazard Cleaning

When emergencies happen in your home, including those that leave us exposed to toxins and contaminants, those situations can be dangerous.

This week on Living Local, Jason, our General Manager, talks about what we can do to help with biohazard cleanups, and why it’s important to call the professionals.

Take a minute to watch!

A failure to properly remove biological and chemical contaminants can contribute to unhealthy and dangerous environments. Our team of professionals is well trained to safely and effectively clean biohazardous substances.

SERVPRO of the Quad Cities provides cleanup and recovery services for many biohazard situations. The most common ones are sewage backups, bloodborne pathogens, meth labs, and COVID-19. Biohazard emergencies don’t always happen during regular business hours; that’s why we are available 24/7. SERVPRO is a trusted brand.

SERVPRO of Davenport/Bettendorf | (563)386-3540
SERVPRO of Moline/Rock Island | (309)797-1199
SERVPRO of Muscatine | (563)264-8661

June's Hometown Hero

7/1/2021 (Permalink)

Servpro employees with the first hometown hero Congratulations Pennie, on being the First Hometown Hero.

Hometown Hero in the Quad Cities

A core value that we hold at SERVPRO is doing good for our community. An important part of that is acknowledging and thanking others who are doing their part to make the Quad Cities a great place to live. That’s why SERVPRO has partnered with KWQC to feature a Hometown Hero every month in the Quad Cities!

This month, our hometown hero is Pennie Kellenberger, she is actively changing and helping her community and its youth, by reaching out to help bring new resources for her community.  We are so glad to have Pennie as a part of our community! To thank her for being our hometown hero, we gifted $50 to one of our favorite local restaurants, The Machine Shed, and donated $100 to Argrow’s House on her behalf!

Keep an eye out for our next hometown hero! And if someone you know does great things for the Quad Cities, be sure to nominate them at

SERVPRO of Davenport/Bettendorf | (563)386-3540
SERVPRO of Moline/Rock Island | (309)797-1199
SERVPRO of Muscatine | (563)264-8661

MOLD: It's more common than you know

6/30/2021 (Permalink)

Mold in basement MOLD: So many types and is more common than you know. Mold in a can spread so fast.


Molds are common in homes and buildings. Mold will grow in places with a lot of moisture, leaky roofs, windows, pipes, or anywhere flooding has taken place. There are 12 different types of molds.

  1. Acremonium
    1. Toxigenic, which evolves over time. Acremonium mold is often pink, grey, orange, or white in color. Acremonium typically grows in household systems and areas such as condensation from humidifiers, cooling coils, drain pans, and window sealants.
  2. Alternaria
    1. A most common form of allergenic mold; typically grows where there is dampness (showers, bathtubs, and below leaky sinks. Most common species of mold that appears as a result of water damage
    2.  It spreads quickly
  3. Aspergillus
    1. Common mold found in American households. There are over 185 species and in many different colors.
    2. It’s capable of becoming toxic.
  4. Aureobasidium
    1. An allergenic mold; can be found growing behind wallpaper or on painted wooden surfaces. It appears, pink, brown, or black usually.
  5. Chaetomium
    1. Commonly found in water-damaged homes and buildings; has a cotton-like texture and changes color over time.
    2. Chaetomium mold can grow in places such as your roof, basement foundation, or leaky pipes. Cutting off the moisture problem at the source will prevent this mold type from returning repeatedly.
  6. Cladosporium
    1. Can grow in both warm and cold places. It thrives in indoor materials such as carpets, fabrics
  7. Fusarium
    1. Growing and spreads in cold temperatures; toxic mold that can grow in homes with water damage and its usually pink-reddish color
    2. It will spread quickly.
  8. Mucor
    1. Allergenic mold grows in thick patches and is often white or greyish. Grows quickly.
  9. Penicillin
    1. It’s allergenic; easily recognizable because it's blue or green and has a velvet-like texture. Can be found in water-damaged buildings
    2. It’s helpful for antibiotic production and food processing. Their spores can easily become airborne.
  10. Stachybotrys
    1. KNOWN AS BLACK MOLD, toxic, loves damp, wet high humidity areas
    2. It’s greenish-black in color, known for growing on woods, cardboard, paper. 
  11. Trichoderma
    1. The allergenic mold that appears in white and green patches and grows in homes on wet surfaces
    2. It actually has 5 different types. It thrives in moist areas, you can find it AC filters, HVAC system ducts. 
  12. Ulocladium
    1. Loves wetness and water…like most molds. Usually black in color. Usually found in kitchens, bathrooms, basements, and around the windows.

All types of molds can be easily confused with another type. Calling a professional is always a good idea; if you suspect mold growing in your home or building. Stay healthy! We are a 24/7 company that offers full service. Our goal is to help make it…"Like it never even happened."

SERVPRO of Davenport/Bettendorf | (563)386-3540
SERVPRO of Moline/Rock Island | (309)797-1199
SERVPRO of Muscatine | (563)264-8661

Did you know, the category of water can affect the way the cleanup and restoration goes

6/30/2021 (Permalink)

wet carpet Water damage to carpet...

Identify the Type of Water

We will identify the category and classification of water damage to ensure our professionals restore your property based on industry guidelines. The level of contamination of the water will affect the specific restoration processes we use.

  • Category 1: "Clean Water"
    • Water that does not pose a threat to humans.
      • Examples: broken water supply lines, tub or sink overflows.
  • Category 2: "Gray Water"
    • Water that is contaminated in some way, could cause discomfort or illness if ingested.
      • Examples: toilet overflow with urine, dishwasher overflow, washing machine overflow
  • Category 3: "Black Water"
    • Water that is grossly contaminated with pollutants including fungi and bacteria.
      • Examples: sewage, toilet backflows, flooding from seawaters, flooding from rivers and streams.

It depends on the type of water, which determines the proper course of action. Drying equipment controls temperature and humidity which will help minimize secondary damage.

If disaster strikes, know that you can count on SERVPRO. We are your #1 Fire & Water Cleanup & Restoration company. Our goal is to help make it…"Like it never even happened."

SERVPRO of Davenport/Bettendorf | (563)386-3540
SERVPRO of Moline/Rock Island | (309)797-1199
SERVPRO of Muscatine | (563)264-8661

Stressed? Let SERVPRO help

6/30/2021 (Permalink)

SERVPRO green truck and van SERVPRO is here to help!


When Fire and Water take control of your life, we help you take it back.

Here at SERVPRO of the Quad Cities, we understand that no damage is small when it comes to your home. Your home is a reflection of you. Suffering damage can make your home feel like a part of you has been damaged. We recognize that a loss of any kind can make you vulnerable. Each loss is unique. SERVPRO is the trusted choice of hundreds of insurance companies nationwide.


  • We are recognized as the industry leader
  • We have been serving communities for 54 years
  • We are IICRC Approved for 5 cleaning and Restoration Categories
    • Fire
    • Water
    • Carpet
    • Upholstery
    • ASD (Applied Structural Drying)
  • When you call a SERVPRO franchise, you can expect
    • A fast response
    • Convenient services
    • Damage containment
    • Extensive experience
    • Vast resources
  • Our performance results from having the best people, training, and resources in the business.

We are the real thing…we have real value. We will respond quickly, providing a full line of services to help ensure a faster recovery. We provide a consistent service and reliable information. Our goal is to help make it…"Like it never even happened."

 SERVPRO of Davenport/Bettendorf | (563)386-3540
SERVPRO of Moline/Rock Island | (309)797-1199
SERVPRO of Muscatine | (563)264-8661

What to do after a storm

6/28/2021 (Permalink)

House with tree down on roof. Damage a storm can do Storm Damage! Tree fell on home

You can reduce some of the damage caused by a storm by following this checklist:

  1. Check your home for any damage

Not all storms have damage or at least damage you can see immediately, checking your home’s condition will help give you a clearer picture of the extent of the damage left by the storm if any.

  1. Assess the potential damage

Some homes are more susceptible to damage than others; just like storms don’t discriminate, they just happen. Your roof is a vulnerable spot; some common signs of roof damage are: split seams, dented, broken or missing shingles, holes in the roof, leaks in your ceiling.  Some other areas would include doors, windows, and frames.

  1. Get in touch with your insurance provider

HELP is on the way! Document the damage and loss that has been caused by the storm. Take photos before moving or beginning cleaning up efforts. Also, remember to hold on to all and any receipts. Once all information is put together your insurance agent will determine your coverage.

  1. Only attend to the damage you are capable of handling.

Not all damage from the storm is extensive, you may be able to restore what little damage exists with a few repairs before seeking professionals.

  1. Choose the right contractor

Once you have done all that…make sure you do your research and hire a professional, trustworthy, cleaning & restoration service company. It’s essential that your house is once again a habitable, healthy, living environment.

While storms can wreak catastrophic damages upon a home or commercial buildings, promptly addressing the storm damage—first, to make emergency patches and then to take care of longer-term restoration—will go a long way in getting your home or business back to normal. 

SERVPRO is the leading storm damage restoration company that has served the Quad Cities for 54 years. They can handle all aspects of the restoration process, from water removal to debris cleanup.

For more information about storm damage cleanup and restoration call us!

SERVPRO of Davenport/Bettendorf | (563)386-3540
SERVPRO of Moline/Rock Island | (309)797-1199
SERVPRO of Muscatine | (563)264-8661

Fireworks Safety

6/28/2021 (Permalink)

fireworks going off 18,500 fires are started by fireworks each year.

Fireworks Safety

The 4th of July is just around the corner; Happy Birthday America!!! There are thousands of reported firework-related injuries and fires every year. The safest way to enjoy fireworks is to leave them to the professionals.

Fireworks are used to mark special events and holidays.

Some fun facts:

  1. More than 19,500 reported fires are started by fireworks
  2. Burns account for 44% of injuries treated in the ER that are seen around the 4th of July
  3. Hands, fingers, toes, and eyes are at the highest risk of injury
  4. Children ages 10-14 have the highest rate of firework injuries
  5. Sparklers account for ¼ of ER firework injuries

Safety Tips

  1. Use only legal fireworks; know your local laws
  2. Keep water close
  3. Keep your distance
  4. Fireworks should only be used outdoors
  5. Never let children play with or light fireworks
  6. Never point fireworks at yourself or others
  7. Soak them in water after use before throwing them in the trash
  8. Never try to relight a dud

Some ideas to celebrate without using fireworks

  1. Use glow sticks,
  2. Be loud and proud, use a different safer noisemaker
  3. Do a movie night outdoors
  4. Find silly string…have silly string battles
  5. Have crafts…
  6. Don’t forget the cake!

Stay safe!

SERVPRO of Davenport/Bettendorf | (563)386-3540
SERVPRO of Moline/Rock Island | (309)797-1199
SERVPRO of Muscatine | (563)264-8661

Water and Electrical Don't Mix

6/28/2021 (Permalink)

a group of people swimming in pool Safety first. Water and Electricity don't mix. Stay safe and follows these common tips

It’s that time of year, SUMMER! Do you want a  pool or spa? Well besides being concerned about drowning, you need to think about the dangers of deadly shock. What is deadly shock? A severe medical condition. Here are some essential pool and spa electrical safety tips.

  • Keep all outdoor receptacles covered and dry
  • Make sure all equipment is grounded. It helps prevent electrocutions and electric shock
  • All cords and devices should be at least 10 feet away from water
  • You should try to use battery-operated appliances
  • Make sure you do not touch any of the electrical pieces wet
  • Make sure all power lines are not hovering over the pool or spa
  • Do not swim during a thunderstorm, before or after
  • An electrician should inspect and upgrade your pool or spa to avoid electric shock.

Remember any electrical devices pose a safety risk with water. SERVPRO is your # 1 trusted company in Fire & Water – Cleanup & Restoration. Our goal is to help make it…"Like it never even happened."

SERVPRO of Davenport/Bettendorf | (563)386-3540
SERVPRO of Moline/Rock Island | (309)797-1199
SERVPRO of Muscatine | (563)264-8661

July 2021 CE Classes

6/28/2021 (Permalink)

We are here to help - image of SERVPRO logo Free CE Classes offered.

SERVPRO of the Quad Cities is offering two FREE continuing education courses for Iowa and Illinois agents on Wednesday, July 14th, along with a free lunch. The two courses we are offering are taught by Todd Davis. We will be discussing:

21st Century Ethics in the AM 9 AM-12 PM (3 Credit Hours)

                                IL Course # 6000094954 and IA Course # 105867

The Insurance Blender, Mixing Insurance in the PM 12:30 PM-4:30 PM (4 Credit Hours

                                IL Course # 6000094944 and IA Course # 105200

 SERVPRO of the Quad Cities offers these Continuing Education Classes four times a year. Our team appreciates all that our local insurance agents do for us and our community, and want to help you succeed in your field.

If you’d like to attend one or both of these classes or have questions please contact SERVPRO at email or call (563)386-3540

How To Help Ease Your Child's Fear of Storms

6/23/2021 (Permalink)

Girl scared half under blanket How to calm children during storms

It's that time of year here in the Midwest, the chance of severe storms and/or tornadoes are normal. Some children are scared of the storm itself, but also what can happen during a storm and the aftermath of the storm. The possibility of flooding, a tree falling on their house, car accidents, lightning striking their home, or even windows breaking. It can be very scary for them. We wanted to talk about children can have fears of storms, any kind of storm.

Some tips to help you ease your children’s fear of storms.

  1. Acknowledge their fear, talk about it
  2. Explain what the storm is? What’s going on?
  3. Teach them a safety routine, EDUCATE THEM
  4. Provide extra comfort/stay together
  5. Stay calm, children are so observant
  6. Keep them busy
  7. Make a snack

Let them know there are always people to help if disaster strikes, at home, work, or school. SERVPRO of the Quad Cities offers full-service capabilities with 24/7 service, we will respond quickly to assess the amount of damage and options to clean it up. "Like it never even happened."

SERVPRO of Davenport/Bettendorf | (563)386-3540
SERVPRO of Moline/Rock Island | (309)797-1199
SERVPRO of Muscatine | (563)264-8661